Shipping & Refunds

At Tenenbaum WoodCrafts, we strive to ensure that your handcrafted pieces reach you in a timely and secure manner. Once your order is placed, it will be carefully prepared and shipped within 1-2 weeks. We take great care in packaging to protect your items during transit, ensuring they arrive in perfect condition. You will receive a confirmation email with tracking information once your order has shipped, so you can follow its journey to your home.

If you are not completely satisfied with your purchase, we are happy to offer a refund within 14 days of delivery. To initiate a return, please contact us with your order details. Items must be returned in their original condition to be eligible for a refund. We recommend using a trackable shipping method for any returns, as we cannot be responsible for items lost in transit. Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.